@Seller_mIRnuhdx7l5sN

As i have outlined in several threads myself.

Amazon are facilitating these unnecessary refunds by bypassing all policy.

Regardless of the item being Prime or Non Prime, it should be the seller, and ONLY the seller to decide if the goods are returnable or not.

The ONLY question should be..... who pays for the return label.

A seller needs to get these goods back to be able to substantiate the claim, or to make a claim themselves against their courier, or to return the goods to supplier for refund from supplier if faulty.

Denying the seller this legal right under the Distance Selling Act to have their goods returned after customer refund is unethical and not within the scope of the law.

If Amazon insist on performing customer service on these goods, they should take full responsibility to reimburse the seller in every instance as they have denied the seller any recourse for claiming from their own supplier or courier.

Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.

I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.

The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.

I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.

Your Referral to Amazon.com - Investigation Complete

We received your report of suspicious buyer activity. Thank you for bringing this to our attention.

Complaint ID:

Order ID:

ASIN(s):

What did you investigate?

When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.

What was the outcome of the investigation?

We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.

Will my report have any impact on my performance?

No. Your report of the buyer and the outcome of our investigation will not affect your performance history.

What do I need to do?

No further action is required from you.

Thank you for selling in Amazon’s store.

This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.

To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.

just came across another buyer who has had a brand new sealed high value (£600) item off us which has never had any returns or complaints for us before and this customer has had the product for just under 4 weeks, and now all of a sudden wants to return it stating some really vague fault

When questioned the buyer for what the 'claimed' issue was, inviting them to numerous ways to easily share information, offer them a replacement and free technical support. buyer gets hostile and demands a full refund. Alarm bells ring straight away as usually i find any genuine buyer with a genuine problem does not get so snappy at a polite offer to help support them. this was very much the buyer did not like to be questioned because he knows the can't prove an issue with the product so he's very quickly turned a polite , helpful communication into a hostile response being quick to cite his Amazon returns policy.

The return request was already approved and now waiting for the goods to come back. just pray and hope my goods come back with no issues!

will update the thread if needed once the return is processed.

just a quick update for everyone - as per my suspicion aroused by the buyers strange behaviour.

the return arrived yesterday, it was video filmed unpackaging & within an hour of being delivered back to us, all captured start to finish. the buyers high value returned goods fortunately were the correct original goods we sent the buyer (1st hurdle out the way) BUT were damaged by the buyer and returned back to us with him demanding a full refund (yes of course, buyer breaks it and we have to pay for that) These items were brand new manufacturer sealed when sold just under 4 weeks ago.

actions taken:

• documented / uploaded all video / photo evidence
• wrote a polite message to the buyer informing them of damage found on the returned goods and evidence was attached
• issued the buyer a partial refund and applied a deduction for the damage induced, attached the photo evidence when processing the refund for amazon, even included a collage of annotated damage photos.
• Amazon processed the buyers partial refund processed this morning.

logged on today and no response from buyer to partial refund message.

possible blowback = A to Z and neg feedback maybe, nothing as of yet.

Is there any more I could/should have done?

HI

I am account got deactivated due to KYC Now I am unable to Appeal In case I submitted all My company all Varification documents But all the time Amazon Support time reply the case "Amazon

13:40

08/03/2025

Hello,

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.

If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint:

1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you are appealing an action taken on your listings for an Amazon Listing Policy violation:

1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:

1. Click on the “View appeal” button next to the deactivation record.

2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.

Sincerely," I don't know How I can contact the support team and Het help from them to reactive my account. PLease @simon